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UC Management Platform - SMACS Manage

A comprehensive UC management tool delivering a single pane of glass that enables users to manage Moves, Adds, Changes, Deletes, and so much more.
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Never Struggle With UC Management Again

The administrative functions associated with UC management can be overwhelming—if not a waste of time—for highly paid and highly skilled resources who could be accomplishing far more important tasks.

Whether it’s the seemingly never-ending skills requirements and associated training to keep team members up-to-speed on UC technology; or the management of moves, adds, changes, and deletions (MACDs) that take up time and valuable resources; or the mistakes made due to overly complicated UC platforms—whatever the reason, managing the complexities of UC is always a burden. But it doesn’t have to be.

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Welcome to the Real UC Management Tool

There are many companies that claim to offer a UC management tool; however, that is simply not the case.

As part of the world’s only comprehensive Unified Communications Management Platform (UCMP), SMACS Manage enables users with little to no technical knowledge to address the majority of daily UC tasks. In fact, it has been built on one critical premise: to enable you to seamlessly offload costly and redundant MACDs and daily management to your Help Desk, by providing them with a simple and highly intuitive interface to enable any provisioning in mere seconds.

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The World-Renowned Reputation of SMACS

There is a reason why the world’s largest companies rely on Stack8’s UCMP.

Our world-renowned SMACS platform makes it easy to achieve highly complex provisioning: fully integrating with Cisco UC, Microsoft, RingCentral, and more. As well, our unique platform comes with built-in business intelligence (BI) modules, unparalleled out-of-the-box processes to accelerate and simplify provisioning, and the ability to customize interfaces based entirely on your own process needs.

The Features that Revolutionize Business

Dial Plan Management

It’s a well known fact that Cisco systems are not inherently built to manage DID availability or usage. As such, users are forced to create homegrown systems to store DID info—or worse, run numerous reports to identify available, reserved or in-use DIDs. These reports/spreadsheets quickly become out-of-date and cause further confusion and frustration.

With SMACS Manage, users can stop wasting time consulting complicated route plan reports or updating outdated spreadsheets to identify available extensions or DIDs. The SMACS Dial Plan Manager works like an airplane seat selector, showing you all the available and unavailable extensions to easily assign the next available number. Automatically push those details down to Active Directory (e.g., iPhone / telephone number), ensuring that your corporate directory is always well managed, up-to-date and in sync with your UC environment.

Interactive 360° View

In many Help Desk environments, it’s often difficult for agents to determine let alone manage active and/or inactive user services. This challenge often results in impeded troubleshooting and device modification processes—costing time and money, and greatly hindering the end-user experience.

With SMACS Manage, Help Desk agents are provided a user-centric, comprehensive 360° view that seamlessly enables LDAP access, device, phone number, and many other additional fields. It also provides Help Desk agents with a sleek single-pane-of-glass complete with interactive tiles, enabling them to see what an employee has provisioned and also to make changes to that employee’s services in real time—all within the same view.

Misconfiguration Troubleshooting

Whether it be configuration inconsistencies or straight-up mistakes—either can result in end-user issues and frustrations. SMACS Manage is the world’s only UC provisioning tool that enables Help Desk agents to troubleshoot and/or identify existing configuration problems to systematically avoid all mistakes.

SMACS Manage provides users with instant feedback for fields that are misconfigured or that do not follow your company’s standards. This allows you to quickly identify potential issues or misconfigurations and correct them instantly.

How can SMACS provision 450+ users almost immediately?
Read our latest case study to find out how it’s done, and how you can do it too.

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SMACS Manage

Features and Functionality of the World’s Leading UC Management Platform

If seeing is believing, just wait until we walk you through a 20-minute demo that will forever change your business.
Until then, here are just a few of the things that will revolutionize your company.

Dial Plan Management in CUCM and Active Directory (LDAP)
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It’s a well known fact that Cisco systems are not inherently built to manage DID availability or usage. As such, users are forced to create homegrown systems to store DID info—or worse, run numerous reports to identify available, reserved or in-use DIDs. These reports/spreadsheets quickly become out-of-date and cause further confusion and frustration. With SMACS Manage, users can stop wasting time consulting complicated route plan reports or updating outdated spreadsheets to identify available extensions or DIDs. The SMACS Dial Plan Manager works like an airplane seat selector, showing you all the available and unavailable extensions to easily assign the next available number. Automatically push those details down to Active Directory (e.g., iPhone / telephone number), ensuring that your corporate directory is always well managed, up-to-date and in sync with your UC environment.

Manage and Maintain Corporate Directory Information
Far too often, Corporate Directory Information is out-of-date or mismanaged—resulting in inaccurate DID and user data within Call Manager and Active Directory. SMACS Manage automatically updates the LDAP field once a DID is assigned, ensuring accuracy and consistency. The net result: a continuously up-to-date and accurate corporate directory at all times.
Interactive 360° View
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In many Help Desk environments, it’s often difficult for agents to determine let alone manage active and/or inactive user services. This challenge often results in impeded troubleshooting and device modification processes—costing time and money, and greatly hindering the end-user experience. With SMACS Manage, Help Desk agents are provided a user-centric, comprehensive 360° view that seamlessly enables LDAP access, device, phone number, and many other additional fields. It also provides Help Desk agents with a sleek single-pane-of-glass complete with interactive tiles, enabling them to see what an employee has provisioned and also to make changes to that employee’s services in real time—all within the same view.

One-Click Provisioning & De-Provisioning
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It’s not uncommon for organizations to have typical or standardized configurations for all new users. Unfortunately, typical and standardized still require lengthy, highly manual Help Desk provisioning processes to ensure new users are configured properly—primarily consisting of the tedious manual individual device selection. SMACS enables Help Desk agents to either provision or de-provision users in just one click—all without the unnecessary fumbling through templates or jobs. Imagine any and all management done from a single interactive 360° view with the click of a button.

Misconfiguration Feedback
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Whether it be configuration inconsistencies or straight-up mistakes—either can result in end-user issues and frustrations. SMACS Manage is the world’s only UC provisioning tool that enables Help Desk agents to troubleshoot and/or identify existing configuration problems to systematically avoid all mistakes. SMACS Manage provides users with instant feedback for fields that are misconfigured or that do not follow your company’s standards. This allows you to quickly identify potential issues or misconfigurations and correct them instantly.

Simplified Device Programming
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Though most technology claims to be highly intuitive, it would seem that modifying a button layout on a telephone still often requires advanced training and knowledge of CUCM and phone button templates—usually limiting phone button layout customizations. SMACS Manage enables system administrators to enjoy the flexibility of creating fully customized layouts, all without the need for custom templates. Best of all, the drag-and-drop interface delivers an unparalleled level of simplicity to modifying button configurations. For end users—such as those who may require access to a receptionist extension module—self-serve button configuration can be enabled to allow users to make changes without the need to open a ticket with the Help Desk.

Customizable Views
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We believe that Help Desk agents should be provided with the best user experience possible. As such, SMACS provides the ability to either show or hide UC elements—only presenting what is necessary for the Help Desk agent to do their job. This keeps everything as simple as possible, avoiding clutter and potential mistakes.

Built for Standardization and Consistency
Enforce standardization and consistency throughout your organization via flexible site-based configurations with feedback on services that do not match your company’s standards.
Track and Manage Change Logs
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Changes to the system are often the cause of many issues. By leveraging the SMACS Audit Trail feature, system administrators can track every change made to every device and configuration to see what changed, how it was changed, who changed it and when—eliminating issues before they get out-of-hand.

Assign User Admin Right and Security Levels
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More often than not, users at any level of the organization cannot be assigned limited access types. This is due to the fact that many require devices management, or some level of systems management in order to do their respective jobs. However, as such admins have the potential to make changes to the global UC infrastructure, this could result in downtime and user disruptions. With SMACS Manage, individual or group permissions can be assigned to any number of system administrators, Help Desk agents, and self-serve users—limiting varying degrees of access for security and compliance measures. In fact, it even comes complete with built-in rules to ensure users can only access relevant fields, pick available DIDs, etc.

Administration Subgroups
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For multi-site organizations, it’s simply not feasible for system administrators to restrict the access of local IT personnel to their specific geographic locations. The SMACS Manage Administration Subgroup feature enables system administrators to assign configuration rights—thereby streamlining setup processes by groups, all without having to burden Help Desk agents with admin rights disputes.

Custom Branding
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An organization’s brand is its representation to the world. As such, having all tools look the same is the first step to brand recognition. SMACS Manage enables system administrators to upload logos, colors and themes to match all corporate branding.

PhoneFX Integration
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All organizations require Help Desk agents to quickly and efficiently troubleshoot remote phones. It’s for this reason that Stack8’s SMACS Manage module integrates seamlessly with PhoneFX to provide greater support to end users, reducing MTTR and increasing end-user satisfaction.

Contact Center Agent Provisioning
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Managing contact center agent provisioning not only requires access to multiple systems, UCCX or PCCE—it also translates to the immediate need to grant permissions and train team members to perform time-consuming tasks. SMACS Manage enables system administrators and Help Desk agents to instantly configure Contact Center users, all without any additional training.

Device Migration and Feature Configuration
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Everyone loves a new device—that is, until beloved features disappear. To make things worse, once a physical device has arrived at its location, system administrators or Help Desk agents must then work to create a net-new phone as well as duplicate the settings from the old phone. This often leads to tedious and error-prone comparisons of two disparate files to determine differences, feature possibilities and more. With the SMACS Manage Change Model feature, agents can easily and accurately modify a phone and its model in one click. The SMACS intelligence system will then highlight the old phone features that cannot be migrated to the new device, and enable the agent to modify it on the fly.

Self-Service Portal

Just when you thought SMACS couldn’t possibly get any better, our Self-Service Portal enhances the experience by empowering end users to manage their own services, again drastically reducing requests to your Help Desk agents. Our Self-Service Portal features include:

  • Voicemail PIN resets
  • Extension mobility PIN resets
  • Rearrange BLFs and speed dials through a drag-and-drop interface 
  • Destination changes for call forward
  • Destination changes for single number reach

See what SMACS can do for you.
In just 20 minutes, the SMACS demo will show you what your company is capable of. Are you ready?

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SMACS Automate

Eliminate long and expensive development times for creating customized, automated workflows. Users of any skill level can immediately implement out-of-the-box functionality and integrations; as well as create custom workflows reducing typical workflow from hours to mere seconds.
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SMACS Control

Enable users to consolidate much-needed metrics from the entirety of their UC infrastructure into one centralized system—enabling cost reductions, the identification of adoption challenges and opportunities, compliance adherence and risk reduction.

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Dial Plan Management in CUCM and Active Directory (LDAP)

Dial Plan Management in CUCM and Active Directory (LDAP)

Interactive 360° View

Stack8 - Interactive 360 View

One-click Provisioning

One-click Provisioning

Troubleshoot Misconfigurations in Seconds

Troubleshoot Misconfigurations in Seconds

Automatic Phone Button Template Management

Automatic Phone Button Template Management

Customizable Interface

Customizable Interface

Audit Trail

Audit Trail

Role-based Access Control

Role-based Access Control

Role-based Access Control

Role-based Access Control

Customizable Interface

Customizable Interface

PhoneFX Integration

PhoneFX Integration

One-click Provisioning

One-click Provisioning

Phone Model Swap

Phone Model Swap