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Tech How-to: E911 Compliance without the hassle

Eric Losier, CTO
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Becoming E911 compliant doesn’t need to be a hassle. I’ll show you what’s involved so you don’t have to figure it out on your own or risk choosing the wrong solution.


What is E911 and when does it go into effect?

In a nutshell, all US companies using multi-line telephone systems (MLTS) must comply with new FCC 911 calling regulations before January 6, 2022.

In August 2019, the FCC adopted two new federal laws which are now in effect with updates coming as well.

  • Kari’s Law requires 911 Direct Dialing from any desk, mobile, or soft phone without having to dial extra numbers, like 9, to reach an outside line. In addition, a notification must be sent to front desk, security and/or administrative personnel when 911 is dialed. Effective: February 16, 2020.
  • RAY BAUM’s Act requires all 911 calls have a Dispatchable Location, which includes Street Address, Floor, and Room Number or Zone. Effective: January 6, 2021 for fixed phones (ie. wired desk phones), and January 6, 2022 for non-fixed phones (softphones and wireless phones) and off-premise 911 calls for remote workers.


How to become compliant without the hassle

If you are a Cisco on-prem UC customer, we can help you design, procure, deploy, and support Cisco Emergency Responder (CER) and Intrado or Redsky Emergency Call Routing Services.

CER identifies the location of the caller from within the company’s network using switch port mappings, IP subnet mappings, or WIFI location tracking. Using the location information, CER generates the notifications required by Kari’s Law for local security personnel and routes the call to the Public Safety Answering Point (PSAP) closest to the caller.

For enterprises with centralized PSTN circuits, CER will route the 911 call through Intrado or Redsky Emergency Call Routing Services to reach the appropriate PSAP, since most centralized PSTN circuits can only dispatch emergency calls to their local PSAP (based on the circuits’ termination address).

For remote workers or off-premises users, Intrado or Redsky services are also required to update the address of their location in the emergency database. Software installed on the user’s workstation detects when it is connected to a new network and prompts the user to input their new address.

Customers with an active Cisco Collaboration Flex subscription have access to CER at no additional cost.


And don’t forget!

  • FCC legislation compliance for fixed MLTS is now in effect! Non-fixed and off-prem 911 dialing compliance will be in effect very soon. January 6, 2022 is not that far away!
  • If you’re a Cisco on-prem UC customer, you don’t need to do any heavy lifting. Let us take care of that for you.

If you have any questions or need help becoming E911 compliant, reach out to us anytime at +1-844-940-1600.


September 8, 2021


Eric Losier, CTO


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