How to Integrate Cisco telephony with Microsoft Teams
Users of Cisco and Microsoft collaboration tools have a little more to be excited about as Cisco recently announced the availability of two plug-in applications that would integrate Microsoft Teams with Cisco Webex Calling, as well as Cisco Jabber for on-premise Cisco...
Installing Jabber to Bypass Automatic Login Using SSO
Cisco Jabber is a great collaboration tool, one that our team at Stack8 uses every day. Our Services team receives many questions on how to troubleshoot different issues within Cisco Jabber. In this article, we answer one of the most common questions that we receive,...
Microsoft Secure LDAP Security Update for Cisco UC Systems and SMACS
Over the coming months, Microsoft will be publishing security updates related to Advisory ADV190023 that will significantly affect how LDAP can be used in a Microsoft Active Directory (AD) environment. In the first round of security patches scheduled for March 2020,...
CDPwn Vulnerabilities
Today a collection of five vulnerabilities affecting Cisco phones and switches has been published. These vulnerabilities, identified collectively as CDPwn by Armis, the security firm that discovered them present a significant risk in many enterprise environments. For...
Cisco and Microsoft Delivering a Better User Experience
Industry Giants Join Together to Drive Open and Seamless Collaboration Collaboration: The act of working with someone to produce or create something. It’s a word we use all the time. But, have you thought about what it really means? “The act of working with someone...
Quick Bulk Changes with ciscocmd
In the past, we've written about the device inventory techniques. I've spoken about device configuration management. Here's a video of my talk on the subject. Eric Lavoie, another member of our senior staff, spoke to me recently about needing to make a small change on...
Creating A Better Customer Experience In Contact Centers With Callback
Customers nowadays tend to be less and less patient when calling in to get answers to their questions or problems. This leads to higher abandon rates during peak hours or times where fewer agents are online. Offering alternatives to waiting on hold for the next...
What’s New in Cisco Collaboration System Release 12.5
For months now, Cisco CSR users have been eagerly awaiting the release of Collaboration Systems Release 12.5, with all of the changes within the collaboration spectrum of Cisco’s portfolio of products, version 12.5 promised to take collaboration to new levels. In this...