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Will the business world fall back on old habits?

For just a brief moment, let's all set aside the new vernacular of 2020 and 2021—ignoring terms like "new normal" and “post-COVID." Instead, let's take a good hard look at the "after" that is unfolding as we speak. Will everyone fall back into the same old habits from...

Tech How-to: Preventing CUCM Ungraceful Shutdown

In the latest updates to CUCM 12.5 and 14, Cisco has added unclean shutdown detection to CVOS/UC OS. If a server is powered off without being shut down, the following warning message will be displayed after the server is booted again:Correcting this issue requires the...

Does Microsoft Rule the World (Again)?

For decades, Microsoft has been the de facto juggernaut in the battle for business systems supremacy. From the early days of operating systems, to its CRM, the massive inroads with SharePoint, to MS365, every calculated step has been yet another foray into the fabric...

The Ultimate Microsoft Teams Migration Checklist

If you are migrating to Microsoft Teams, ensuring your success—and avoiding future issues and problems—is all about proper planning. Get the most value out of your tool by establishing these best practices.  Develop Team and Channel structure Identify existing...

Not all UC vendors are the same—so choose them all

In the older days of telephony, the sentiment of "everything is exactly the same, no matter which vendor you choose” drastically limited businesses across the globe—forcing them to continuously bend their processes to the will of whatever solution big telcos  and...

Tech How-to: Resolving Missing CDR Logs

Whether you use call logs to reconcile long distance charges, to integrate call recordings, for internal business unit billing or some other purpose, you may have seen situations where you are missing some, but not all, CDR (Call Detail Records) entries. A Common...

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