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Why Cisco Unified Communications must be Hosted


Cisco Unified Communications is obviously at the forefront of the unified communications (UC) market—dominating the Gartner Magic Quadrant annually for everything from meeting solutions to contact center infrastructure, not to mention overall UC solutions. However, while Cisco may very well be at the top of the proverbial food chain, and the primary choice for many companies worldwide, the fact remains that getting the most out of the system is another discussion entirely.

The greatest challenge for most companies is a confluence of three major factors that frequently hinder overall success as it relates to the UC environment: expertise, time, and the need to progress beyond antiquated, uncivilized on-premises infrastructure. Each one of these alone can be devastating to say the least but, combined, they can translate into unfathomable losses in productivity, profitability, and connectivity, leading to losses across the board.

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